Responsible Gaming at rjabaji — Play Smart, Stay Safe

rjabaji enforces a strict 18+ age policy across every aspect of our platform. Before any new account is activated for real-money play, players are required to complete our Know Your Customer (KYC) identity verification process. This involves submitting a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — along with supporting proof of address.

Our compliance team reviews all submitted documents and will not approve an account for deposit activity until age has been confirmed beyond reasonable doubt. In cases where our automated systems flag a potential age discrepancy, a manual review is conducted by a senior compliance officer before the account is cleared.

If rjabaji has reasonable grounds to suspect that a registered player is under 18, the account will be immediately suspended pending investigation. Any funds deposited by an underage player will be returned in full through the original payment method, and the account will be permanently closed. rjabaji cooperates fully with any law enforcement or regulatory inquiries relating to underage access.

We also strongly encourage parents and guardians in Bangladesh to make use of third-party parental control software to prevent minors from accessing online gambling platforms on shared devices. See the Protecting Minors section below for practical guidance.

Gambling becomes a problem when it stops being a form of entertainment and starts affecting other areas of your life — your finances, your relationships, your work, or your mental health. Problem gambling can affect anyone, regardless of income, age, or experience level. Recognising the warning signs early is the first and most important step toward regaining control.

rjabaji encourages all players to periodically reflect on their gambling habits. The checklist below highlights the most common indicators that gambling may have moved beyond healthy recreation.

rjabaji provides a comprehensive set of responsible gaming tools that are built directly into every player account. These tools are free to use, available around the clock, and take effect immediately when a restriction is applied. You do not need to contact support to activate most of these features — they are accessible directly from your account settings panel.

Self-exclusion is the strongest account protection tool available on rjabaji. It is designed for players who feel that taking a complete break from gambling is the right decision for their wellbeing. rjabaji takes self-exclusion requests seriously and processes them with priority — your account will be suspended within one hour of your confirmed request, and often much sooner.

How to request self-exclusion on rjabaji:

1. Log in to your rjabaji account and navigate to the Responsible Gaming section within your account settings.
2. Select "Self-Exclusion" and choose your preferred period: 6 months, 1 year, or permanent exclusion.
3. Confirm your request. You will receive an email confirmation to the address registered on your account.
4. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our responsible gaming team will action your request within one hour.

Reactivation after self-exclusion: A self-exclusion period cannot be shortened under any circumstances. When the chosen period expires, you may contact support to request reactivation. Before reactivation, rjabaji will conduct a brief responsible gaming assessment with you to ensure you are in a suitable position to return to play. Permanent self-exclusion cannot be reversed.

Short account breaks (Time-Out): If you need a brief pause without committing to a full self-exclusion, rjabaji's Time-Out feature allows you to lock your account for 24 hours, 48 hours, or 7 days. During a time-out, the account locks immediately and all promotional messages are paused. The account unlocks automatically at the end of the chosen period. Time-outs can be activated directly from account settings without contacting support.

One of the most effective ways to keep gambling within healthy boundaries is to decide in advance how much money you are comfortable spending, and then set a hard limit that enforces that decision automatically. rjabaji's deposit and loss limit tools make this straightforward.

Deposit Limits: You can set a maximum deposit amount for any of the following periods:

• Daily limit: The maximum total you can deposit across all payment methods in a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total you can deposit in any rolling 7-day window.
• Monthly limit: The maximum total you can deposit in any calendar month.

Deposit limits apply across all payment channels — bKash, Nagad, Rocket, Upay, bank transfer, and card payments. You cannot circumvent a deposit limit by switching payment methods. Once your limit is reached for the relevant period, all deposit attempts will be declined until the period resets or you have waited the required cooling-off period after a limit increase request.

Loss Limits: In addition to deposit controls, rjabaji allows you to set a maximum loss threshold over the same daily, weekly, or monthly periods. Once your net losses reach the chosen ceiling within the defined period, your account is automatically locked for further wagering until the period resets. Loss limits can be set from the same Responsible Gaming section in your account settings.

Wagering (Bet) Limits: Players may also set a maximum single-bet or single-spin stake to prevent high-variance play sessions from depleting their balance rapidly. This is particularly useful for slots and live casino games, where individual bet sizes can vary significantly.

All limit changes are logged and timestamped in your account history. You may view your current limits and any pending changes at any time from the Responsible Gaming panel in your account settings. If you experience any difficulty setting or adjusting your limits, contact our support team at [email protected] for immediate assistance.

If you feel that gambling is negatively affecting your life — or the life of someone you care about — please do not hesitate to reach out. Asking for help is a sign of strength, not weakness, and the sooner you act, the easier recovery becomes.

Contact rjabaji's Responsible Gaming Team:

Our dedicated responsible gaming support staff are available 24 hours a day, 7 days a week, 365 days a year on Bangladesh Standard Time (UTC+6). They are trained to handle sensitive conversations with compassion and confidentiality. You can reach the team by:

• Email: [email protected] — use the subject line "Responsible Gaming Support". Average response time is under 4 hours.
• Live Chat: Available directly from the rjabaji platform, staffed around the clock. Typical response time is under 2 minutes during peak Bangladesh hours (10:00 – 23:00 BST).

Independent Support Organisations:

rjabaji encourages players who need support beyond what we can provide to contact independent organisations that specialise in gambling-related problems. Speaking to a neutral third party can be a valuable step. Please seek out reputable mental health and addiction counselling services available in Bangladesh — your local GP, hospital, or mental health charity can direct you to the most appropriate resource for your situation.

For friends and family members:

Problem gambling affects not just the individual player but everyone close to them. If you are worried about a family member's or friend's gambling behaviour, rjabaji recommends speaking to them calmly and without judgement, focusing on specific behaviours you have observed rather than making character judgements. Encouraging them to use rjabaji's self-exclusion or limit tools, and suggesting they speak to a professional counsellor, are both constructive steps you can take to help.

Responsible gambling is not about avoiding risk entirely — it is about keeping risk proportionate, predictable, and firmly within your personal boundaries. The following guidelines reflect the best practices recommended by responsible gaming experts worldwide, adapted for the Bangladesh gaming context.

• Set a budget before you play. Decide exactly how much money — in Bangladeshi Taka — you are comfortable spending in a session before you log in. Treat this amount as the full cost of your entertainment, like the price of a cinema ticket. Do not exceed it.
• Never gamble with money you cannot afford to lose. Do not use rent money, household bill funds, bKash savings, or borrowed money for gambling. Only use discretionary income.
• Set a time limit and stick to it. Use rjabaji's session time limit tool or set a personal timer. It is easy to lose track of time when playing — a hard stop prevents excessive sessions.
• Do not chase losses. If you have reached your budget limit and lost, accept it as the cost of entertainment and stop. Attempting to win back losses typically leads to larger losses, not recovery.
• Take regular breaks. Step away from the screen at least once every hour. A short walk, a cup of tea, or a conversation with a family member resets your perspective and prevents the hypnotic effect that continuous play can produce.
• Avoid gambling when emotional. Do not play when you are stressed, tired, angry, or under the influence of alcohol. Emotional states impair decision-making and increase the risk of impulsive bets.
• Keep gambling balanced with other activities. Gambling should be one of many leisure activities in your week, not the dominant one. Maintain your social connections, hobbies, and physical activity alongside any gambling.
• Understand the games. Every game on rjabaji — from slots to live casino tables to cricket betting — has a built-in house edge. No strategy, system, or pattern guarantees a win. Outcomes are determined by certified random number generators and real-world sports results.
• Use your account tools proactively. Do not wait until gambling becomes a problem before using deposit limits, session limits, or reality check alerts. Setting sensible controls from the start is the mark of a genuinely responsible player.

rjabaji is committed to ensuring that no person under 18 years of age is able to access real-money gambling on our platform. Beyond our own KYC enforcement measures, we strongly encourage parents and guardians in Bangladesh to take additional steps to prevent minors from accessing gambling websites on shared or household devices.

Practical steps for parents and guardians:

• Use device-level parental controls. Both Android and iOS devices offer built-in parental control features that allow you to restrict access to specific websites and app categories. Enable these settings on any device that a minor might use.
• Keep your rjabaji account credentials private. Never allow a child or teenager to use your device while you are logged in to rjabaji. Log out completely after each session and do not allow your browser to save your login credentials on shared devices.
• Install internet filtering software. Third-party parental control and web filtering applications can block access to gambling websites across all browsers on a device. Many reputable options are available for Windows, macOS, Android, and iOS.
• Talk openly with young people about gambling. Age-appropriate, honest conversations about the risks of gambling — and the fact that it is strictly for adults — are one of the most effective preventative measures available to parents.
• Report underage access immediately. If you believe a minor has accessed rjabaji — including using an adult's account without permission — contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.